Speaker Biograghy: Melinda has been in charge of the PRM service offering for two years. She has developed her knowledge of airport activities due to her former position as the Legal Counsel of Paris Charles de Gaulle Airport.


Day 1 - 15 March
Session: Ageing Population & PRMs

10:00 - 10:25 - Paris Charles de Gaulle continuous improvement of PRM services
Synopsis: How to deliver a good passenger experience to passengers with special needs, who represent an increasing part of the traffic.

Audience will learn:

• How to deliver a good passenger experience to passengers with special needs, who represent an increasing part of the traffic
• Improvement of PRM experience and cost-containment imperatives are not necessarily contradictory
• Innovation, services, accessibility and equipment designed to increase PRM autonomy and satisfaction at the airport