Speaker Biograghy: After finishing his studies at Vienna University of Economics and Business Administration, Michael joined the controlling department of Vienna Airport in 2006. After two years he became a member of Vienna Airport’s strategic planning department and was responsible for developing and implementing group and business unit strategies. In 2012 he became the Executive Assistant of the Chief Operating Officer at Vienna Airport. In 2015 he was elected Managing Director at the City Airport Train, running the fastest non-stop train service from Vienna Airport to the city centre.


Day 1 - 15 March
Session: Commercial Development, Retail, Concessions & Media

09:10 - 09:40 - Quality improvements at Vienna Airport with focus on retail
Synopsis: The presentation discusses all the quality improvements at Vienna Airport in recent years, and will focus especially on the improvements achieved in retail and gastronomy.

Audience will learn:

• How to improve customer satisfaction
• How to improve the retail and gastronomy offer
• How to implement a culture of quality