Speaker Biograghy: Charles is responsible for the architecture of the Seamless Passenger Journey aka Seamless Passenger Walkthrough at Schiphol.


Day 2 - 15 March
Session: Technology: Systems & Operations

11:20 - 11:50 - Seamless Passenger Walkthrough: essential components and first results
Synopsis: Schiphol is designing and building the first Seamless Passenger Walkthrough, where all touchpoints are integrated. The passengers will only have to identify themselves once. The concept is being implemented at Schiphol (AMS). The first results will be presented, and lessons learned will be discussed with the audience.

Audience will learn:

• Aim of Seamless Passenger Walkthrough
• Components of Seamless Passenger Walkthrough
• First results