Catherine Mayer, VP, SITA, USA

Speaker Biograghy: Catherine is the primary liaison for SITA with airport industry organisations, ensuring SITA’s availability and support for committees, conferences and industry missions. She is an active participant in Airports Council International (ACI), including serving as Chairman of the ACI World Business Partners (WBP) Board and becoming the first non-airport member to be appointed as an observer to the ACI World Governing Board (2006/2011). Catherine also serves as the WBP observer on the ACI Europe Airport Board (2012/2017). Previously, Catherine was responsible for developing and leading the Airport Solution Line, including the financial results of the global business, strategy, product portfolio, implementation and customer satisfaction to ensure SITA continues to meet the needs of the ever-changing air transport industry. Catherine’s unique understanding, vast experience and worldwide contacts with international and domestic airports and airlines are what enable her to contribute a unique perspective to SITA and to the aviation industry.


Day 1 - 14 March
Session: Technology: Passenger Journey

13:45 - 15:45 - Panel Discussion: Customer service transformation in a digital world
Synopsis: Aviation stakeholders are working hard to transform customer service and the passenger experience, to make it the best it can be. Passengers expect personalised information and a seamless flow: from home or office, ground transportation to the aircraft on one side, and the aircraft back through the airport, ground transportation to home or office on the other. Digital technologies will enable airports and airlines to meet these challenges; digital transformation, the implementation of new technologies and the integration with existing technologies help improve processes and services to deliver a better experience to the passengers and customers.

Audience will learn:
Day 2 - 15 March
Session: Customer Service & Passenger Experience

09:00 - 09:00 - Conference Chairs

Day 3 - 16 March
Session: Customer Service & Passenger Experience

12:25 - 12:55 - Aligning customer, airport and airline expectations
Synopsis: Airports and airlines are transforming processes and solutions to meet their customers’ expectations, but are they doing enough? Technology continues to radically change the airport experience, providing choice and giving control to the customer. During this session we will explore the next big IT trends and pilots impacting the passenger journey, ensuring a seamless and memorable experience.

Audience will learn: