Speaker Biograghy: Kristian started out in the aviation sector in the 1990s, working for the Swissair Group and later the Lufthansa Group, in senior management positions in Switzerland, Germany, Scandinavia and Eastern Europe. Later he joined the support services, facility management and security services sectors, working for two Anglo-Danish companies – Rentokil Initial and Group 4 Securicor – in both cases as Managing Director for their Danish businesses. In 2011 he joined Copenhagen Airports as COO.


Day 3 - 16 March
Session: Customer Service & Passenger Experience

09:05 - 09:35 - The smart airport
Synopsis: CPH has introduced digitalised planning tools all across the travel value chain, through which it optimises processes and capacity utilisation. See how CPH works with forecasting, automisation and nudging to improve passenger experience as well as the operation of business partners in the airport.

Audience will learn:

• How to work with digitalised operational processes
• How to improve passenger experience through nudging
• How to improve the operations of the business partners in the airport