Speaker Biograghy: Alessandro is an Italian civil engineer and an Airport Planning & Management Master's graduate. He has 20 years' experience in the transport industry. He started his career in high-speed railway construction and then moved to Rome Airport (ADR), where he was responsible for several projects related to the last large airport expansion plan, including airside and landside infrastructure. He then moved to the highway field as Head of Planning, Engineering and Design at SPEA – Autostrade per l’Italia Group – for eight years. In 2010 he joined Naples International Airport (2i Aeroporti) as Infrastructure Director and, from 2013, he also assumed responsibility for flight operations. In 2014 Alessandro was appointed Accountable Manager of Naples International Airport.


Day 2 - 15 March
Session: Customer Service & Passenger Experience

12:15 - 12:45 - The magic dust – improving the passenger experience in medium-size airports
Synopsis: Airports are always interesting, dynamic and full of life. But globalisation has made them more similar to each other. And all of them are like modern shopping malls. The operating world is by itself amazing, but the charm of aviation is lost at the beginning of its story. Medium-sized airports can combine the two with a breathtaking result for the passenger experience. Stylish, modern environments may be used for operating processes that bring the passengers closer to the aircraft, in a world full of fashion and innovation, but still sprinkled with magic dust.

Audience will learn:

• Drive the passenger experience through the charming world of aviation
• Combine fashion, design and architecture with the airport’s operating world
• Be modern, innovative and consistent in operations as well as in passenger expectations