Speaker Biograghy: After Michael received his degree in Aviation Economics, he spent two years with the largest ground handler in Berlin. In 1998 he joined Inform and implemented real-time staff management systems at a number of airports such as London, Paris, Zurich and Moscow. He took the role as Product Manager for Inform’s GroundStar RealTime system in 2007.


Day 3 - 16 March
Session: Ageing Population & PRMs

09:35 - 10:05 - Efficient meet and assist/PRM operations with iBeacons
Synopsis: Recent advances in technology provide the possibility for optimised allocation of meet and assist/PRM agents using beacon technology. Since handling of PRM is labour intense, and travel times are difficult to predict, it’s often a challenge to assign the closest agent to a passenger due to the agent’s missing position information. Resource management solutions can locate agents using the airport’s iBeacon infrastructure and fulfil two mission-critical aspects: task allocation can be optimised in real time based on the latest known passenger and staff location; other stakeholders can benefit e.g. through warnings about delayed arrivals at the departure gate.

Audience will learn:

• Beacon technology in an airport environment
• Optimised allocation of meet and assist/PRM/VIPs using location-based services
• Electronic workflow using mobile apps for task assignment, progress updates and management of irregularities (e.g. no-shows)
• Best practice examples for efficient work processes
• Benefits for service providers, airports and airlines