Speaker Biograghy: Manfred is responsible for the marketing, development and implementation of customer projects around the InfoGate product family. As Vice President, he is also responsible for demand management and sales of Munich Airport’s Service Division IT. After completing his degree in Economics, Manfred held various positions within Munich Airport, including system development, key account management, project management and consulting. He has been responsible for the development and go-to-market of the InfoGate product line.


Day 1 - 14 March
Session: Future Airports

14:45 - 15:15 - Joint activities and new channels to the customer
Synopsis: Getting closer to the customer means activating more channels to the customer and working with other airports or partners across all industries to deliver the right information by the right time and, most importantly, in the right way.

Audience will learn:

• How airports can save money with joint activities
• How the passenger's complete journey gets into the focus
• Not only one channel leads to the customer but a mixture of hundreds
• Everything has to be seen from the customer's perspective
• Munich Airport had a lot of experience in the field of developing cutting-edge systems