Speaker Biograghy: James is Lead Project Manager for the Engineering Asset Replacement business case at Heathrow, a £490m portfolio of asset management projects across the Heathrow campus delivered in a five-year period. Prior to joining the Asset Management Programme in 2014, James led the delivery of a number of passenger experience projects including the first of Heathrow’s latest Fast Track premium security products, since rolled out across the airport. James is currently leading the project management of plans for Heathrow’s post-2018 future for the airport development team.


Day 2 - 15 March
Session: Airport Design, Planning & Development

14:15 - 14:45 - The transformation of Heathrow Terminal 4
Synopsis: Explore the decade-long transformation of Heathrow Terminal 4 in a presentation that will transport you from a terminal designed for a single airline in the 1980s to today’s 21st century hub now enjoyed by 9.5 million passengers annually and home to 37 airlines. From significant refurbishments to extensions and major system upgrades, hear how Heathrow’s teams have collaborated to safely maintain the terminal operation during intrusive improvements, and how Heathrow responds to the challenges of historical infrastructure in a landscape of changing requirements and evolving passenger expectations.

Audience will learn:

• The ways in which Heathrow has undertaken significant capital improvements safely while keeping the terminal fully operational
• How Heathrow collaborates with its suppliers to ensure an integrated design and delivery approach
• How to overcome challenges presented by historical infrastructure and adapt to meet evolving requirements and passengers’ expectations