Phil Burke, Director of Operations, Metropolitan Airports Commission, USA
Speaker Biograghy:
Phil is the Director of Operations at Minneapolis-St. Paul International Airport, the largest of seven airports owned and operated by the Metropolitan Airports Commission. He joined the airport’s Commercial Management and Airline Affairs department in 2001. In 2004 he was named the Assistant Director of MSP Operations/Facilities. In 2013 he was promoted to MSP Director of Operations. Prior to joining the MAC, he worked for Mesaba Airlines. Phil earned a Business Administration degree with a major in Airport Administration from the University of North Dakota, as well as a Master’s degree in Organizational Leadership at Bethel University.
Day 2 - 15 March
Session:
Airport Design, Planning & Development
09:35 - 10:05
- Delivering equitable access for airport use
Synopsis: Minneapolis-St. Paul International Airport is an international leader in passenger satisfaction and convenience, but MSP leadership is determined to go further, especially in terms of accommodating special-needs passengers. The airport is embarking on multi-year remodel efforts, and one aspirational element of those efforts is to become the most 'accessible' airport in the world. MSP’s Phil Burke and Alliiance’s Eric Peterson will discuss the importance and potential of addressing special needs, physical accommodation and the needs of an ageing public. Goals and strategies will be presented focusing on MSP, and examples from across the industry and beyond.
Audience will learn:
- Demographic and societal shifts
- Importance of addressing evolving passenger needs and expectations
- Stakeholder and community engagement practices to enrich development projects
- Processes for evaluating priorities in implementation
- Spreading the word – helping the public understand the enhanced options and improvements available to them