Mark Stokes, Transportation and Logistics Business Unit Manager, Brock Solutions Inc, Canada

Speaker Biograghy: As the Transportation and Logistics Business Unit Manager at Brock Solutions, Mark is responsible for overseeing business development for airports and airlines, warehousing and distribution, and postal and courier. He plays a major role in the overall vision of Brock’s SmartSuite Enterprise Solution and has over 25 years' experience working on large-scale airport and airline projects in a variety of roles including network IT, project management and business analysis. Mark’s combined experience has positioned him with in-depth understanding of passenger processing and baggage tracking through airports, security requirements, and overall best practices in the aviation industry.


Day 3 - 16 March
Session: Technology: Integration & Apps

11:55 - 12:25 - Improving interline baggage transfer performance
Synopsis: The goal: improve interline baggage transfer performance. The challenge: ensuring accountability for third-party baggage handlers, and providing the information required to efficiently facilitate interline transfers. The tools: implementing an airport-wide interline transfer solution provides baggage handlers with a clear indication of where bags need to be delivered and the time left to make a connection. Scanning bags as they are picked up and dropped off creates a detailed transaction history, assisting with IATA Resolution 753 compliance. The case study: how JFK International Airport implemented a cloud-based interline baggage transfer solution to improve transfer performance and third-party baggage handler accountability.

Audience will learn: