Speaker Biograghy: Caroline is Program Manager at SITA Lab. She is in charge of a community programme dedicated to baggage tracking. She has been working for SITA for longer than she can count (or wants to tell) in various roles. She started in the wonderful world of a finance department and entered the crazy world of baggage several years later by coincidence. Her first baggage role was the launch of the self-service bag-drop machines. She is now exploring new products and technologies to make baggage tracking easier and more efficient.


Day 2 - 15 March
Session: Technology: Systems & Operations

14:30 - 15:00 - Can RFID help the industry save costs?
Synopsis: RFID and baggage seemed to be a never-starting story, until Delta Air Lines implemented RFID across its network in 2016. This prompted massive interest in RFID and baggage, demanding that the industry revisit the area to review the possible benefits of the technology. Join this presentation if you want to understand why this subject keeps coming back to the industry, how RFID could benefit the industry financially, saving US$3bn over seven years (as per the SITA/IATA Business Case) as well as improving baggage operations and service to passengers.

Audience will learn:

• What’s changed in our industry that makes RFID interesting today?
• What are the key obstacles that block a move to RFID today?
• Where can RFID make a difference to a baggage operation?
• How would you implement RFID?
• What new capabilities can come out of an RFID implementation?