Speaker Biograghy: Ali Bora Isbulan graduated from the Department of Mechanical Engineering at Bosphorus University in 1998. He received his MBA in 2000 and Master’s degree in Industrial Engineering in 2002 from Texas University. He began his professional career at Ye?im Tekstil, where he worked in various managerial positions, assuming responsibilities in internal audit, international projects and production between 2002 and 2010. He served as Egypt Country Director at Ye?im Tekstil before joining TAV in 2010. He is acting as the General Manager of TAV Operation Services, which handles operations regarding commercial area allocation, leasing of advertisement and promotion areas of 14 airports, TAV 'primeclass' private passenger lounge operations, TAV Tourism Travel Agency, TAVPort.com online travel website, and the TAV Passport loyalty card programme. He is responsible for managing the companies of TAV Operation Services in Turkey, Georgia, USA, Kenya, Tunisia, Macedonia, Latvia, Saudi Arabia, Oman and Germany. Ali Bora Isbulan has attended various local and global conferences as a guest speaker, delivering speeches and giving seminars on change management and lean thinking.


Day 3 - 16 March
Session: Commercial - Concessions, Retail & Media

11:55 - 12:25 - Managing an 18-airport system with differentiated services
Synopsis: TAV Operations Services Company manages non-aviation revenues of 18 airports in eight countries. The TAV Airports Company has created lounges and passport loyalty card programmes, and integrated the airport with travel agencies and online services. It has been innovative in offering Primeclass lounge cards as well as creating The Gate magazine.

Audience will learn:

• How TAV has created unique opportunities for the 18 airports
• Ways to differentiate airports through integration of tourism and travel agencies with the airport
• Ways to ensure revenue generation through innovation at airports
• Speed up the customer's travel
• Hassle-free, stress-free pre-flight