Speaker Biograghy: Gilles has been Group Aeroport de Paris Chief Information Officer since mid 2015. He has more than 15 years' experience as an Information System Senior Executive.


Day 1 - 14 March
Session: Technology: Passenger Journey

13:45 - 15:45 - Panel Discussion: Customer service transformation in a digital world
Synopsis: Aviation stakeholders are working hard to transform customer service and the passenger experience, to make it the best it can be. Passengers expect personalised information and a seamless flow: from home or office, ground transportation to the aircraft on one side, and the aircraft back through the airport, ground transportation to home or office on the other. Digital technologies will enable airports and airlines to meet these challenges; digital transformation, the implementation of new technologies and the integration with existing technologies help improve processes and services to deliver a better experience to the passengers and customers.

Audience will learn:

• Innovation changing customer service
• Renewing the passenger journey by leveraging IT
• Transforming customer service through digital technology and single tokens, geo-location services, artificial intelligence and more