Speaker Biograghy: Sylvain has 29 years' experience in the aviation industry. He has been been working at Air Canada for the last 27 years including 10 years devoted to international airport operations, providing leadership and direction to the overall passenger experience with a focus on IT solutions. He was responsible for several international airport projects from planning to implementations dealing with multi-channels (CUPPS, CUSS, web check-in).


Day 2 - 15 March
Session: Technology: Systems & Operations

09:05 - 09:30 - The future of common use
Synopsis: Airport infrastructure will be capacity challenged, with passenger numbers estimated to double by 2030. Technology is the viable option to help enhance the passenger process. This presentation will demonstrate how the common-use environment can help support the capacity growth with flexibility.

Audience will learn:

• The future of the passenger end-to-end experience
• Passenger process optimisation at airports
• Maintenance of the common-use environment
• The evolution of common use