Speaker Biograghy: Ronan is leading the Next Gen Airport Operations programme at Dubai Airports, which involves the organisational restructure and training of the new Planning & Monitoring function, the ongoing roll-out of a comprehensive operations data acquisition strategy, design build and activation of a new Airport Operation Control Centre, and delivery of a new airport operating system. He is actively involved in TAM initiatives at DXB and has previously delivered successful ORAT and technology projects in Mumbai, Dubai and Heathrow Airports.


Day 1 - 14 March
Session: Management & Operations

10:10 - 10:40 - Transforming DXB operations through data
Synopsis: Reliable data is at the core of improving customer service at DXB – the world’s busiest capacity-constrained international hub airport. Through a combination of data captured through sensors across the estate and interfaces with airport systems and stakeholders, DA is now able to address critical strategic, planning and operational issues. The insights generated from this data have led to: alignment to a common customer service delivery vision; improved operational demand forecast to 95% accuracy; reduced queue time at Transfer Security in concourses to less than five minutes for 95% of passengers.

Audience will learn:

• Highlight the importance of a single source of truth as part of the operations transformation journey
• Illustrate DA's data acquisition strategy
• Demonstrate how stakeholders sharing data with the airport has improved their service
• Provide insight to DA’s optimisation vision