Speaker Biograghy: Michael is CEO at Hamburg Airport. He is a business graduate from the university of St. Gallen, Switzerland, and assumed his current role in 2005 after two years as Managing Director of Hamburg Airport. He started his professional career in various management positions at Crossair, before taking over a senior management role at Swissair. He was Member of the Executive Board at Swissair, being responsible for sales and marketing in Swissair's home market of Switzerland. From 2007 to 2010 he acted as President of the German Airports Association and is currently a Board Member of the German Airports Association, Bundesverband Deutsche Luftverkehrswirtschaft and the Advisory Board Deutsche Flugsicherung.


Day 2 - 15 March
Session: Management & Operations

14:45 - 15:15 - Punctuality – a key success factor with a broad responsibility
Synopsis: The presentation will focus on one of the key topics regarding airports, which is punctuality. To achieve punctuality, many different airport operations and processes need to align, which is a task for everyone. The fourth industrial revolution is a useful support to achieve punctuality; however, the responsibility and commitment of each department are even more important. The presentation will demonstrate some measures that Hamburg Airport has implemented to improve punctuality, and how to make stakeholders aware that this is a shared responsibility. The key for punctuality is good communication, clear structures, supporting technologies and sometimes simply common sense.

Audience will learn:

• Punctuality affects all airport departments
• Common sense is still necessary despite new technologies
• Industry 4.0 supports management and processes but it is not the solution to all issues
• Teamwork and clear communication are key for punctuality
• Broad responsibility is the key for good performance