Speaker Biograghy: Ad is former COO of Schiphol Group and has also worked for KLM as EVP Ground Services and Director of Engineering & Maintenance. He has been active in ACI and served as President of ACI-Europe and as a member of the World Governing Board. He has over 35 years' experience in the aviation industry. Since his retirement in 2014 he has been active as an independent consultant, is a member of several boards and is associate member of the Dutch National Safety Board. Jointly with Vanderlande he set up the Baggage as a Service project in close cooperation with Schiphol Group, the PASSME project, Delft University and under the patronage of ACI Europe.


Day 3 - 16 March
Session: Technology: Integration & Apps

11:25 - 11:55 - Baggage as a Service – how to achieve door-to-door baggage services
Synopsis: This session presents the joint effort of ACI, Delft University of Technology, PASSME, Vanderlande and Schiphol to achieve door-to-door baggage services. In a first workshop they created a vision on Baggage as a Service for 2040 with participants from more than 20 airports. Based on this vision, they further developed and designed the door-to-door services. This presentation will explain the results so far, as well as the approach to get there and how all kinds of stakeholders have been involved to make the 2040 vision a reality.

Audience will learn:

• The future of baggage services
• Stakeholder collaboration
• A future approach to achieve innovation
• Stakeholder involvement
• The role of IT