Speaker Biograghy: Colleen is the Executive Director of Planning, Program Analysis and Evaluation in the Office of Field Operations at US Customs and Border Protection. Before assuming her position as Executive Director, she served as the Director of the Land Border Integration Program Management Office and also as the lead for the US-VISIT biometric transition into CBP. She has been the driving force behind several large-scale projects including the implementation of biometric enrolment at ports of entry and establishment of the cross-border national travel document standards for radio frequency identification technology. Colleen has served DHS, CBP and the Department of Justice with distinction, and has held a number of key positions since beginning her career over 26 years ago.


Day 2 - 15 March
Session: Aviation Security, Border Control & Facilitation

09:05 - 09:45 - CBP's strategic approach to transforming the travel experience
Synopsis: The presentation will outline CBP’s strategic approach to transforming the travel experience through advanced technology and stakeholder engagement. Key messages/take aways: 1) CBP is an innovative and forward-thinking agency that is leading biometrics at DHS and re-engineering the entry/exit process for travellers; 2) CBP is using advanced technology such as facial biometrics to confirm identity and further facilitate and secure travel; 3) CBP is partnering with key stakeholders in the travel industry, TSA and international partners to transform and strengthen the travel experience.

Audience will learn:

• The importance of stakeholder engagement particularly in the aviation sector
• CBP is committed to innovation to secure and facilitate travel
• CBP looks to the opportunity to partner with industry and international partners to transform and strengthen the travel experience