Speaker Biograghy: Carolyn has been involved with Orlando International Airport for over 25 years and has assisted ACI-NA with creating and producing marketing materials and documents, and presenting at seminars and conferences.


Day 2 - 15 March
Session: Commercial - Concessions, Retail & Media

09:05 - 09:40 - Characteristics that put an airport in a class of its own
Synopsis: In researching factors that put an airport in a class of its own, it has become apparent that there are some common areas that can be benchmarked. Not only will the factors that contribute to world-class status be identified, but key performance indicators supporting those factors will be outlined as well.

Audience will learn:

• Factors contributing to an airport being in a class of its own
• Ways to enhance the world-class factors
• Benchmark techniques to be applied
• Key performance indicators for benchmarking
• Examples of world-class airports and what makes them so outstanding