Speaker Biograghy: Louise works as a Senior Project Manager within Operations & Passenger Solutions in Copenhagen Airports. She has an Executive MBA and 19 years' international experience, working as a leader and strategic specialist. She joined the aeronautical industry in 2014 after working many years within the shipping industry and as a consultant. Her primary areas of work experience include operational optimisation and line management, and her key skills include quantitative analysis, strategic optimisation, business development and change leadership.


Day 3 - 16 March
Session: Technology: Integration & Apps

09:35 - 10:05 - Decreasing baggage waiting times through holistic quantitative analysis
Synopsis: Surveys indicate that one of the greatest improvement areas in CPH is to reduce the baggage reclaim waiting times. In close cooperation with ground handlers and airlines, a thorough study was made of the entire arrival process, from pre aircraft arrival to passengers' receipt of baggage in the reclaim area, to identify the primary root causes of the problem. Multiple improvements were identified, of which the key elements were: reducing variation between scheduled time of arrival and actual time of arrival, timely receipt and use of accurate data, and improved planning process.

Audience will learn:

• How holistic quantitative analysis can be used to reduce total cost of operation
• How reducing variation can positively impact resource and capacity requirements
• How 'timely arrivals' can improve process performance and passenger experience