Speaker Biograghy: Luis has over 10 years' experiences in consulting, training and management. This includes more than three years' experience in airport training for the following areas: passenger services, ground handling operations and cabin cleaning services. In the airport training area, Luis had been part of projects orientated to the improvement of technical leadership skills, new hires training (for passenger services and ground handling operations), implementation of new customer services systems, Irrops management and others. He currently leads a team of 11 trainers and is responsible for the training of more than 4,000 passenger services and ground handling employees.


Day 2 - 15 March
Session: Technology: Systems & Operations

17:10 - 17:35 - The 'PLAN' for successful airport implementations
Synopsis: During this presentation the audience will learn how to define an integral strategy by applying the four key performance criteria based on the PLAN methodology to guarantee a successful rollout and adoption for any IT or process improvement airport project implementation.

Audience will learn:

• The overall importance of defining the right strategy within a project implementation based on a methodology
• Learn about the PLAN methodology for successful implementation of an airport project
• Other keys elements to consider during the rollout and adoption phase
• Success stories and lessons learned