Amsterdam Airport Schiphol

Speaker Biograghy: Tanja started her career in finance and switched after five years to the entertainment business. She worked for the international theatre company Stage Entertainment for 16 years in different positions including Director of the Dutch theatre company and International Venue Director. In 2015 she joined Schiphol Airport as Commercial Director. In this position she is responsible for all commercial activities for passengers, including parking, media, retail, and food and beverages. She also has several supervisory roles in the retail market, theatre business and in the area of training and education. She has a Master's degree in Business Administration and Psychology.


Day 1 - 14 March
Session:
Commercial - Concessions, Retail & Media


09:15 - 09:45 - The ongoing evolution of the commercial offer at Amsterdam Airport Schiphol
Synopsis: Only at Schiphol: how a 100-year-old airport remains at the forefront of commercial passenger experience. As one of the world’s oldest airports, Amsterdam Airport Schiphol has operated from the same terminal complex for the past 50 years. Thorough understanding of passenger profiles and needs, and the strengths and weaknesses in our terminal, form the basis for Schiphol’s commercial developments. In this presentation we’ll guide you through the building blocks of the unique Schiphol passenger experience: present and future; digital and analogue.