Speaker Biograghy: Yuna has been an assistant manager in the CS Management Team at IIAC since 2016. She is in charge of overall CS assessment including Skytrax, ASQ and others.


Day 2 - 15 March
Session: Customer Service & Passenger Experience

11:20 - 11:45 - Customer complaint management
Synopsis: This presentation will explain how to manage customer complaints, with the best practice of Incheon Airport.

Audience will learn:

• The core of CS
• Service inspection
• CS management