Stephen Goodwin, General Manager Operations, Brisbane Airport Corporation Ltd - Operations Group, Australia

Speaker Biograghy: Stephen began with BAC in 1997 as the Manager of Human Resources, until appointed in 2002 to the position of General Manager Operations. He is responsible for the ongoing operation of BAC's core airport activities, which include: terminals and airside operations, security and emergency services, environment and sustainability and airport approvals. Stephen has a Bachelor of Economics degree from the University of Queensland, and is a member of AICD; in 2010 he completed the INSEAD Advanced Management Programme. Stephen became a Board Member of the Australian Airports Association and Chairman of the AAA Queensland Division in 2005 and National Chairman of the AAA in 2011. In 2015, he stepped down but remains on the AAA Board as Immediate Past Chairman.


Day 2 - 15 March
Session:
Commercial - Concessions, Retail & Media


16:55 - 17:30 - Panel Discussion: Balancing capital efficiency, customer service and commercial revenues
Synopsis: This panel discusses the often difficult challenge of meeting capital efficiency targets, managing cost pressures and achieving operational requirements with the evolving imperative of delivering a comfortable, flexible, engaging terminal environment for our customers that optimises commercial revenues.

Day 2 - 15 March
Session:
Commercial - Concessions, Retail & Media


16:25 - 16:55 - Capital efficiency – creating shared value
Synopsis: To ensure that BAC’s significant capital investment programme delivers maximum value, BAC has undertaken a comprehensive review of organisational value drivers. As a result of this analysis, a strategy was developed to increase market share while improving BAC’s capital efficiency. The strategy was developed and implemented across the whole of the capital investment value chain, focusing on the optimisation of key revenue and cost centre levers. Forecast outcomes include a higher return on assets, increased shareholder value, enhanced levels of service and more productive assets, which will also result in enhanced outcomes for airlines and airport passengers.

Audience will learn:
Day 3 - 16 March
Session:
Airport Design, Planning & Development


11:55 - 12:25 - Achieving the seamless transfer vision – cost vs. customer!
Synopsis: A yearly increase of 8% in international travel into Australia is presenting significant challenges and opportunities to deliver genuine seamless transfer products at Australian airports. The presentation will outline the options Australia’s largest airports are exploring and employing for meeting the forecast growth in transfer passenger numbers, the specific needs of transfer passengers and their baggage, the priorities of the airlines and the cost of interim solutions relative to their seamless transfer vision. All benchmarked against competitors in the Asia-Pacific region.

Audience will learn: