Martin Boyer, Vice President and Chief Information Officer, Greater Toronto Airports Authority, Canada

Speaker Biograghy: Martin joined the GTAA in the capacity of VP and CIO in 2014. He most recently led the GTAA’s successful transition to a new technology partner in late 2016. This activity was part of a larger transformation programme, developed under Martin's leadership, to maximise business value and support the GTAA’s business strategy. Before joining the GTAA, Martin was Head of the Project Management Office at Group Desjardins’ General Insurance Division, where he oversaw a team of 45 employees and was responsible for ensuring alignment between the office’s corporate portfolio and Group Desjardins’ overall corporate strategy. Prior to this, Martin held various senior roles at Air Canada for more than two decades. He holds a Bachelor’s degree in Engineering and an MSc in Computer and Communications Networks, as well as an MBA focusing on information systems.


Day 2 - 15 March
Session: Customer Service & Passenger Experience

10:30 - 11:00 - IT's role in the home-to-home passenger experience
Synopsis: The footprints of airports have expanded considerably in recent years; passenger journeys are now home to home. From self-check-in to the potential of off-site checked bag drops and more, the landscape is changing rapidly. What role does IT play in ensuring a robust passenger experience in this new reality? What are some examples of how IT solutions can improve the home-to-home journey? What are the challenges to implementing these solutions? And most importantly, what are the benefits for the airports that get it right?

Audience will learn: