Speaker Biograghy: Mark’s interest in aviation started over 30 years ago as a trainee pilot and has continued through to the present day. Initially flying a diverse range of passengers and cargo to all types of airports around the world for the Royal Air Force, including the transportation of sick and injured personnel, Mark then moved into a role providing expert advice for aircraft operational design and procurement before starting with MedAire five years ago. His role now includes the management of ACAA Part 382 and EC 1107 training courses to the airline industry, as well as the provision of psychological peer support advice following an accident or incident.


Day 3 - 16 March
Session: Ageing Population & PRMs

10:05 - 10:35 - Airports and airline PRM training – how to gain efficiencies
Synopsis: We will discuss the benefits of how airline and airport PRM training not only benefits the customer (PRM) but also airline and airport staff. We will focus on how the PRM charges at airports should be used to focus on effective recurrent training that includes soft skills to educate the airport and airline employee to know what type of assistance is necessary for the PRMs and how to effectively deliver the service. Soft-skills PRM training increases efficiency to include: cost savings/more service with fewer staff; cost savings/reduce the potential of government fines; increased revenue/better customer service to the PRMs; increased revenue/business for airport/ airlines.

Audience will learn:

• How airline and airport PRM training programmes improve overall operational performance and save the airlines and airports money