Speaker Biograghy: Daniel holds a Master's degree in Logistics and Supply Chain Management from the Technical University of Dortmund, Germany. Until recently, he worked as a Research Assistant at the European Research Center for Information Systems (ERCIS) headquarters at the University of Münster, Germany. He is also a doctoral candidate at Prof. Dr.-Ing. Bernd Hellingrath's Chair for Information Systems and Supply Chain Management. Daniel's doctoral research focuses on the use of crowdsourcing and social media to support the situation assessment of disaster situations and subsequent logistics decision making at humanitarian aid organisations.


Day 3 - 16 March
Session: Management & Operations: Crisis & Disaster

09:05 - 09:35 - Crisis communications planning for airports including social media
Synopsis: Comprehensive crisis communications planning is emerging as the way airports manage all their communications, both internal and external, during emergencies and crises. Increasingly, social media is part of the most effective plans.

Audience will learn:

• The advantages of comprehensive crisis communications planning
• The disadvantages of comprehensive crisis communications
• How crisis communications relates to regulatory requirements for airports
• How social media can be applied to airport emergency management