Speaker Biograghy: Geraldine has worked in the Medical Services department at Virgin Atlantic Airways for 17.5 years. Four years ago she was delighted to become the Passenger Accessibility Manager for the airline. The two key aspects of her role are to ensure that any customer with a disability travels as safely and comfortably as possible, and also that the airline is compliant with all disability-related legislation and regulations. She strives to make a positive impact for every customer with a disability who travels by air.


Day 3 - 16 March
Session: Ageing Population & PRMs

12:55 - 13:30 - Panel Discussion: Is there a way to contain PRM charges within acceptable levels?
Synopsis: With very few exceptions, PRM charges have been increasing year on year since they first came into force in 2008/2009. Traffic numbers show the growth in passengers requesting assistance is three times faster than the total number of passengers. With the PRM charge applying to all departing passengers, the faster growth of the PRM segment is seeding the ground for a sharper increase in the charge in the years ahead. The panel will discuss how airports and service providers plan to cope with traffic increase and give passengers with disabilities quality service without having to dramatically increase the PRM charge.