Speaker Biograghy: With a background in the travel industry, Jette Girgin joined Copenhagen Airport in 2007. Jette works as a senior project manager within Optimization and Passenger Solutions in Copenhagen Airports. Her area of expertise is optimization of passenger processes to the benefit of the passenger, the airlines and the airport. This involves: optimization of check-in counter capacity, self-service products, boarding optimization and change management in work with handling agents and airlines, as well as designing solutions for intuitive passenger behavior.


Day 2 - 15 March
Session: Technology: Systems & Operations

11:50 - 12:20 - When nudging principles lead to innovative designs
Synopsis: The presentation will give insights into how Copenhagen Airports uses nudging principles to ensure efficient passenger processing and reduce total cost of operations. Our recently opened Pier C extension enables handling of the A380 in an open gate environment. By using behavioural science and carefully managing the change in processes for airlines and handlers, it is now best practice to board an Emirates A380 with 600 pax in less than 20 minutes.

Audience will learn:

• How seating, signage and information guides passengers to smoothly boarding
• How airports can help optimise ground handling processes
• How to increase utilisation of gate infrastructure
• How data from observations and tests can lead to customised designs
• Results and learnings from using nudging