Speaker Biograghy: Hiosvany is a dedicated Regional Manager with 20+ years' experience in a fast-paced and ever-evolving airline/airport operation environment. He has consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations by focusing on the number-one source of success: the customers, both external and internal. He is a respected builder and leader of customer-focused teams, instilling a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. He leads by example and ensures the execution of all safety, security, quality and satisfaction in all operational areas. He has a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.


Day 1 - 20 March
Session: Customer Service & Passenger Experience

09:05 - 09:05 - Conference Chairs