Marit Gangsaas, Manager Process Development, Amsterdam Airport Schiphol, Netherlands

Speaker Biograghy: Marit is Manager Process Development at Amsterdam Airport Schiphol, and currently responsible for development and innovation within Operations. She joined the Schiphol Group in 2004 as Terminal Manager at Rotterdam-The Hague Airport, before moving to Schiphol Airport in 2008. She has held various development and management positions within Operations, Security and Commercial Development. Her last job was development and stakeholder management for the airport expansion programme (new pier and terminal). She studied Architecture at Delft University of Technology, and is a lecturer in the fields of design, aviation, logistics, and security and technology.


Day 3 - 22 March
Session:
Customer Service & Passenger Experience


12:25 - 12:55 - How blockchain improves passenger experience by enabling multidisciplinary service design
Synopsis: Blockchain technology has the potential to fuel a revolutionary way of better servicing passengers, without sharing data between service providers. Rather than institutions, travellers themselves can be in control of their own data. This leads to a better experience and more privacy. In this presentation, we will demonstrate a proof of concept created in close cooperation between airport, airline and blockchain developer. Furthermore, we will look ahead and show various future possibilities for the travel industry that can be enabled by blockchain technology.

Audience will learn: