Speaker Biograghy: Sara has spent the last 10 years at Gatwick Airport, helping to improve the passenger experience. Latterly, she has been focused on improving accessibility, with particular regard to hidden disabilities. Sara is working with various service providers, charities and support groups to help raise awareness regarding hidden disabilities. She understands that airports are confusing and complex places at the best of times, and aims to work with industry experts to understand how we can learn from them and utilise that knowledge to make air travel accessible for everyone.


Day 3 - 22 March
Session: Ageing Population & PRMs

09:30 - 09:55 - The Gatwick hidden disability lanyard
Synopsis: Last year, Gatwick launched a hidden disability lanyard, a discreet signifier that the person wearing it, or someone in their party has a hidden disability and may need a little more time or help. This presentation will explain the process and benefits of the scheme.

Audience will learn:

• Benefits of the scheme to both the service provider and the passenger
• How the scheme operates
• The necessity for a consistent approach