Speaker Biograghy: Thomas has a commercial pilot licence both from the USA and Europe, and a lot of operational experience working for handling companies. For the last 15 years he has worked with airline IT. Right now he is in the middle of a major rollout of ITIL at CPH, and using the task as the foundation for a Master's degree in ITIL.


Day 3 - 22 March
Session: Technology: Systems & Integration

11:55 - 12:25 - 50 shades of processes
Synopsis: CPH is in the middle of a major ITIL rollout. This session will present the benefit for an airport and how the framework can help with handling new regulations like GDPR and SESAR. Many security issues are handled as well, and all together we will benefit by getting much more consistent IT and supporting safe operations. In short, a way to handle the developing challenges with new regulations and major growth.

Audience will learn:

• How an airport can benefit from the ITIL framework
• Handling regulations and major growth through a framework
• The importance of IT underpinning safe operations