Speaker Biograghy: Ryoichi belongs to the corporate management and planning department, and is engaged in formulation of business strategies for Narita International Airport Corporation. Prior to assuming his present duties, Ryoichi gained experience ranging from management to operations, including the Community and Environmental Affairs Department, Privatisation Office, IPO Planning Office and Corporate Planning Department. He also gained an MBA degree. Based on his knowledge of business management methods, he analysed airline and airport strategies and formulated the Mid-Term Management Plan of Narita International Airport.


Day 1 - 20 March
Session: Technology: Passenger Journey

16:15 - 16:45 - Raising customer service standards through smart airport strategies
Synopsis: The presentation will cover: overview of Narita Airport, the SMART Airport initiative, the SMART Airport concept, interactive digital signage, precision indoor digital maps and precision position finding, mobile app development, next-generation airport services using cutting-edge robotics.

Audience will learn:

• Overview of Narita International Airport
• What Narita Airport aims to achieve as a preferred and attractive key Asian international hub
• What Narita Airport is going to do to achieve its goals