Speaker Biograghy: Alaistair is a technologist, innovator, engineer and expert in airport, air traffic control and airline operational systems. He brings together a unique set of skills, analysis, strategy and ability to communicate with customers from operational staff through IT and to CEOs of major international airports. Alaistair’s skill is to develop new concepts in operations and process optimisation, and to seek out new and developing technologies to bring exciting new solutions to market. He has introduced many new concepts, innovations, ideas and solutions that have become standard across the industry. Innovations include: the world’s first practical demonstration of IATA barcoded boarding passes delivered to mobile phones; the development, rollout and launch of Europe’s first airline mobile boarding pass; the world’s first airport deployment of mobile phone tracking technologies to measure passenger flow; development of concepts for the world’s largest multi-airport operational database.


Day 1 - 20 March
Session: Management & Operations

16:15 - 17:15 - Panel Discussion: Terminal flow management and the connected passenger
Synopsis: In recent years, airports have invested in numerous different technology solutions to track passengers and measure queue and dwell times throughout the different terminal processes. The audience and panellists will discuss how this data is being transformed into management information, and the techniques applied to improve terminal flow management. We will also discuss how personalised tracking data can be generated and shared with passengers for the next generation of connected passenger interaction.

Audience will learn:

• Using queue and dwell time for more than KPI reporting
• Methods for proactive passenger flow management
• Can and should we track individual passengers throughout the terminal?
• Can personalised tracking data connect the airport and airline directly to the passenger?
• What are the barriers to passenger personalisation?

Day 1 - 20 March
Session: Management & Operations

09:05 - 09:05 - Conference Chairs

Day 2 - 21 March
Session: Management & Operations

09:00 - 09:00 - Conference Chairs

Day 3 - 22 March
Session: Management & Operations: Crisis & Disaster

10:00 - 10:00 - Conference Chairs