Speaker Biograghy: Paul has served as the Chief Engineer at the Maryland Aviation Administration (MAA), Maryland Department of Transportation (MDOT) for over a decade. During that time he has led the planning, design and construction of the billion-dollar capital improvement and systems preservation programmes at Baltimore/Washington International Thurgood Marshall Airport and Martin State Airport. He oversees MAA’s Office of Engineering and Construction, Office of Planning, Office of Environmental Services, and Office of Noise, Real Estate and Land Use Compatibility. Paul has over 40 years' experience in airport development and associated transportation, commercial and institutional development. His accomplishments are measured in the billions of dollars of projects completed throughout the United States and overseas. He is a Professional Engineer and a Certified Member of the American Association of Airport Executives. He was the recipient of the 2015 AASHTO President’s Transportation Award for Aviation and in 2016 received the Federal Aviation Administration’s Henry 'O' Award. Paul is a commercial pilot, flight instructor and aircraft owner. Aviation is his passion.


Day 2 - 21 March
Session: Airport Design, Planning & Development

11:55 - 12:25 - BWI Airport innovations – what worked and what awaits
Synopsis: Innovative customer service is at the core of the motto 'Easy Come, Easy Go' for Baltimore/Washington International Thurgood Marshall (BWI) Airport. BWI strives to achieve this through strategic planning, design, construction and daily operation. This paper will highlight specific creative decisions implemented over the years to make an efficient, cost-competitive, customer-friendly airport as well as innovative future improvements on the horizon. It will discuss how a specific problem-solving attitude creates an innovative culture used by BWI employees, consultants, tenants and contractors, resulting in enhancement of customer experience.

Audience will learn:

• How day-to-day problem-solving skill leads to innovation
• How change of technology offers new opportunities for enhanced customer experience
• How to embrace the future and devise implementations of innovative services