Speaker Biograghy: Chirantan is a 35-year veteran of airport development. Previously, he has been US Aviation Director for WSP, US Southeast Region Aviation Manager for Aecom and Aviation Sector Manager for Parsons. As a consultant he provided programme and construction management services at BWI Marshall Airport from 1983 to 2010 (over US$2bn development) and served as Aviation Principal from 2015 through 2017. He also managed and provided oversight to numerous airport projects in the USA, Canada, Oman, Mali and UAE. Examples of those airports are Raleigh-Durham, St Louis, Washington Reagan National and Dulles, Fort Lauderdale, Fort Myers, San Francisco, San Diego, Los Angeles, Seattle, Houston, New Orleans, Winnipeg, Al Duqm, Bamako and Abu Dhabi. He holds a Master’s degree in Civil Engineering, is a registered Professional Engineer, and is a member of American Society of Civil Engineers.


Day 2 - 21 March
Session: Airport Design, Planning & Development

11:55 - 12:25 - BWI Airport innovations – what worked and what awaits
Synopsis: Innovative customer service is at the core of the motto 'Easy Come, Easy Go' for Baltimore/Washington International Thurgood Marshall (BWI) Airport. BWI strives to achieve this through strategic planning, design, construction and daily operation. This paper will highlight specific creative decisions implemented over the years to make an efficient, cost-competitive, customer-friendly airport as well as innovative future improvements on the horizon. It will discuss how a specific problem-solving attitude creates an innovative culture used by BWI employees, consultants, tenants and contractors, resulting in enhancement of customer experience.

Audience will learn:

• How day-to-day problem-solving skill leads to innovation
• How change of technology offers new opportunities for enhanced customer experience
• How to embrace the future and devise implementations of innovative services