Shannon Chen-Yin Hsieh, Technical Specialist, Civil Aeronautics Administration, MOTC, Taiwan

Speaker Biograghy: Shannon majored in Transportation Management at university and graduate school. She has worked for government since 2003. Before joining the aviation industry, she was in charge of administering a highway automobile transportation enterprise when she worked at the Directorate General of Highway, MOTC. She gained working experience of metropolitan traffic planning and management when she worked at Taipei City Government, Department of Traffic. She joined CAA in 2009, and serves as a Technical Specialist for the business services in airport operations and management.


Day 3 - 22 March
Session:
Ageing Population & PRMs


09:55 - 10:20 - Level-up services for passengers with disabilities in Taiwan
Synopsis: It is very likely that disabled airline passengers will encounter inconvenience during their journeys, such as booking tickets, check-in or boarding. To solve these problems, an integrated committee comprising the airport authority, the Disability Organization and some associated departments has been established to create a universal, amiable and welcoming ambiance. The work involved in making this happen includes disability assistance, braille facilities and wheelchairs with batteries. All in all, the committee is considerably helpful with integrating resources from departments to meet the needs of disabled airline passengers.

Audience will learn: