Speaker Biograghy: Yorick graduated as an aerospace engineer from the TU Delft in 2012. He started his career at Brussels Airlines as a Revenue Management Development Analyst. Within this department he was a key contributor to the development of the new hybrid business model of the airline. Since 2016 he has worked in the Ground Ops department as the Project & Process Manager responsible for new developments within the department. Since then he has delivered several projects to further optimise and digitise operations.


Day 3 - 22 March
Session: Technology: Systems & Integration

10:05 - 10:35 - Remote baggage drop-off
Synopsis: Brussels Airlines successfully implemented a remote baggage drop-off venue at Tomorrowland in 2017. At this baggage drop-off, customers could check-in their baggage and travel without the burden until their final destination. This drop-off was made possible by an in-house-developed application that made the full check-in very light and efficient, resulting in 1,500 bags checked in over two Mondays. This presentation will focus on the results and process of this bag-drop and outline the next steps after this successful pilot case.

Audience will learn:

• Remote baggage drop
• New services at events
• Integrated mobile solutions
• Low-complexity check-in possibilities