Speaker Biograghy: Chi-kee holds a Bachelor's degree in Applied Economics from the UK. He joined the Airport Authority in 1996, and was appointed Executive Director in 2012. He was previously the Deputy Director, Airport Operations of AAHK. With more than 30 years' experience in airport management, he has held a number of managerial and senior management positions in the fields of airfield operations, passenger services, security operation, commercial and property, technical administration and systems management from the Kai Tak Airport days to the present time.


Day 1 - 20 March
Session: Technology: Passenger Journey

15:00 - 15:30 - Transformation of passenger experience via technovation at HKIA
Synopsis: The presentation features the experience of Hong Kong International Airport in driving technovation to transform the passenger experience. Facing capacity pressure and increasing passenger expectations, HKIA is actively adopting new technologies to enhance operational efficiencies and customer services during the passenger journey. The presentation will highlight the next generation of smart check-in facilities that have been recently introduced at HKIA to transform the passenger check-in experience into a fully automated and self-service process. In addition to technovation, Hong Kong International Aviation Academy was established to nurture air transport management talents. Such knowledge empowerment facilitates the sustainable development of HKIA and the passenger experience.

Audience will learn:

• To understand the driving forces of technovation adoption in an airport environment
• To gain a holistic understanding of HKIA technovation strategies
• To comprehend the winning factors of technovation initiatives execution at HKIA