Speaker Biograghy: Kian is the CEO and Founder of AOE, one of the leading global omnichannel e-commerce and digital transformation experts within the Open Source space. He is a regular speaker at many global conferences, and an active community member in many popular Open Source communities. For the past 15 years, his company, AOE, has assisted global Fortune 1000 companies with their digital transformation and omnichannel e-commerce strategies.


Day 1 - 20 March
Session: Commercial Development, Retail & Concessions

15:00 - 15:30 - Airport commercial revenues in times of the digital shopper
Synopsis: The latest research in the channel shows that the traditional travel retail model is under threat, with airports’ non-aeronautical revenues slipping steadily due to rapidly changing purchasing behaviours, shifting traveller demographics and the rise of disruptive technologies. Airports and airport retailers seem to be struggling to address these challenges. Digital solutions to counter e-commerce lack the single-platform integration needed to function effectively. Listen to the company that launched a digital revolution in travel retail with its Omnichannel Airport Revenue Digitisation Platform, on the new digitally transformed vision for non-aeronautical revenues, which proposes proactive solutions to these challenges.

Audience will learn:

• Changing user behaviour in travel retail
• Customising a digital retail and service offering
• The airport as a digital marketplace solution
• Fighting disruption with innovation
• The quaternity of travel retail