Marcelo Mota, Director of Operations & COO, Aeroportos Brasil Viracopos SA, Brazil

Speaker Biograghy: Marcelo holds a Bachelor's degree in Electrical Engineering from the Federal University of Bahia, Brazil, and a Master's degree in Business Administration from the University of Warwick, England. With 30+ years' experience in the energy, IT and airports industries, Marcelo is currently the Director of Operations and COO of Aeroportos Brasil Viracopos, the concessionaire that operates Viracopos Airport in São Paulo. He was also an Associate Vice President of the TD Bank Financial Group in Canada. Before joining the TD Bank, he worked at the Greater Toronto Airports Authority for nine years and held the position of Director, Information Technology & Telecommunications Programs. Marcelo has been a Senior Member of the Institute of Electrical and Electronics Engineers Inc (IEEE) since 2000 and has been actively involved with the institute for 20+ years. He is also a former Director of the Project Management Institute (PMI)’s Southern Ontario Chapter in Canada.


Day 2 - 21 March
Session:
Management & Operations


15:00 - 15:30 - Great by design: giving airports intrinsic quality and cost advantages
Synopsis: Airports are capital-intensive infrastructures. Airports are critical environments that require high availability and a high degree of operational readiness. Airports must deliver service quality and adequate cash inflows with low operating costs. There is more to meeting these requirements than just running the airport as a tight ship; many requisites for efficient operations and response to traffic demand and customer needs only stem from the initial design of infrastructure and operational processes. The presentation will look into examples of how designed-to-purpose facilities and good process re-engineering enable higher levels of effectiveness of the airport’s services.

Audience will learn: