Speaker Biograghy: Kim is an independent digital strategist. She has guided digital and large-scale agile transformations internationally and is now Value Stream Owner of Airport Control, within Schiphol's Digital Airport Programme. Personal fact: She loves playing golf and enjoys her life near the beach.


Day 2 - 21 March
Session: Technology: Digital Transformation

16:00 - 16:30 - Wilbur, the airport control co-pilot
Synopsis: Schiphol is busy and is facing a huge challenge: how to deal with large volumes of passengers while limited in capacity. We can improve efficiency by improving our terminal operations. And we do this with Wilbur. Wilbur (Wilbur Wright) is a system that combines data from all different sources and shows only that which is relevant for coordinators to take corrective action, up to four hours in advance. We built it from scratch – a cutting-edge system when it comes to proactive steering. Powered by artificial intelligence and smart models, Wilbur helps the coordinators with decision making.

Audience will learn:

• How digital innovations improve airport operations
• What is proactive steering and how it works
• How to optimise flow and improve on-time performance