Catherine Mayer, VP, SITA, USA

Speaker Biograghy: Catherine is the primary liaison for SITA with airport industry organisations, ensuring SITA’s availability and support for committees, conferences and industry missions. She is an active participant in Airports Council International (ACI), including serving as Chairman of the ACI World Business Partners (WBP) Board and becoming the first non-airport member to be appointed as an observer to the ACI World Governing Board (2006/2011). Catherine also serves as the WBP observer on the ACI Europe Airport Board (2012/2017). Previously Catherine was responsible for developing and leading the Airport Services solution line including the financial results of the global business, strategy, product portfolio, implementation, customer satisfaction and improving the business to ensure SITA continues to meet the needs of the ever-changing air transport industry. Catherine’s unique understanding, vast experience and worldwide contacts are what enable her to contribute a unique perspective to SITA and to the aviation industry.


Day 2 - 21 March
Session: Technology: Digital Transformation

14:15 - 15:45 - Panel Discussion: Digital transformation: one year later
Synopsis: Last year the airports discussed the importance of digital transformation – business transformation in a digital world. This year they will continue sharing their experiences and report on their implementations of new technologies, integrated with existing ones to improve processes and services, and deliver a better experience to passengers, customers and staff. Find out how and where the digitisation is taking place in the airport ecosystem and how it is impacting every aspect of the business from cultural to technical, key performance indicators and customer relationship management.

Audience will learn:
Day 2 - 21 March
Session: Technology: Digital Transformation

09:00 - 09:00 - Conference Chairs

Day 3 - 22 March
Session: Customer Service & Passenger Experience

09:00 - 09:00 - Conference Chairs