Patrick Gendreau, Director, Passenger Process Optimisation, Aéroports de Montréal, Canada

Speaker Biograghy: Patrick has over 12 years' experience in the aviation industry, more specifically in security, facilitation and customer experience. With a Bachelor's degree in Security and Police Studies from the University of Montreal, Patrick started his career as a member of Aéroports de Montreal's Airport Patrol by occupying various roles in investigations, operations and R&D. In 2013 he accepted a special two-year assignment to the President's Office, where he was involved in different strategic initiatives and had the opportunity to gain the IAP title (International Airport Professional/AMPAP-ICAO programme). In 2015 he was promoted to the role of Director, Customer Experience and Innovation, where he became responsible for improving passenger processes and facilitating the global experience. As Montreal's representative for every facilitation issue addressed at a national level, Patrick is today a decision maker at the heart of Aéroports de Montréal's development.


Day 3 - 22 March
Session:
Increasing Airport Capacity


11:55 - 12:25 - Expanding connectivity while simplifying the experience
Synopsis: Over the last 10 years, Aéroports de Montréal has considerably increased its international traffic with dynamic air services development, but also by facilitating connections. Increasing connections is an airline strategy that the airport has continuously embraced. Today, with connections being near 20-25% of its traffic, the airport is putting in place a plan, with the great collaboration of all stakeholders, to significantly increase connection capacity while simplifying the experience for passengers. This expansion is key for the airport to go to the next level, and in this session we will present and share the ingredients of this ambitious plan.

Audience will learn: