Hidetaka Abe, Senior Manager, Narita International Airport Corporation, Japan

Speaker Biograghy: Hidetaka works in the IT Development and Planning Department at Narita International Airport Corporation, and is engaged in formulation of smart airport strategies for the company. Prior to assuming his present duties, he gained experience ranging from management to operations including the Passenger Terminal Management Department, All Nippon Airways (to which he was temporarily transferred), Tokyo Office of Corporate Strategies of Ground Transportation. At present he is responsible for harnessing IT to improve the services Narita provides for airport users.


Day 1 - 20 March
Session:
Technology: Passenger Journey


16:15 - 16:45 - Raising customer service standards through smart airport strategies
Synopsis: The presentation will cover: overview of Narita Airport, the SMART Airport initiative, the SMART Airport concept, interactive digital signage, precision indoor digital maps and precision position finding, mobile app development, next-generation airport services using cutting-edge robotics.

Audience will learn: