Speaker Biograghy: Jean-Luc has more than 25 years' global experience in the air industry and high-tech industry. He has worked in business management from incubation to core business implementation, and has good knowledge of European markets gained in a global group culture.


Day 2 - 21 March
Session: Customer Service & Passenger Experience

16:45 - 17:15 - Royal Air Maroc elevated passenger experience
Synopsis: For Royal Air Maroc, the passenger journey begins at the airport. We have embarked on an ambitious development programme, putting the customer at the heart of our company’s strategy and bringing our service to the next level. Royal Air Maroc has delivered a customised check-in CUSS solution to equip our main airports in Morocco and allow us to effectively and smoothly process a maximum number of passengers within a limited footprint. A new bag drop solution will be deployed in early 2018, allowing us to further enhance the overall check-in experience at the airport.

Audience will learn:

• Customer service
• Passenger Experience
• Strategy