Heathrow Airline Operators Committee (AOC)

Speaker Biograghy: An accomplished and dynamic business change leader, Mark has a passion for process improvement, operational excellence and innovation. He is currently a consultant to the Heathrow Airline Operators Committee, where he leads the deployment of self-service and automation initiatives. Previously, he enjoyed a 16-year career at Heathrow Airport Ltd, latterly founding and leading the airport’s multi-million-pound programme of technology improvements to simplify and streamline passenger processes. In both an airline and airport capacity, Mark has had substantial involvement in IATA’s Passenger Experience programme, tailoring trials and initiatives at Heathrow to assist the progress of industry developments in Fast Travel, Passenger Facilitation and Smart Security. Other recent consultancy assignments have included projects in baggage handling and masterplanning at Sydney and Oslo Airports, respectively.


Day 1 - 20 March
Session:
Technology: Passenger Journey


14:00 - 14:30 - Unlocking identity management at London Heathrow Airport
Synopsis: Heathrow Airport Ltd and the Heathrow Airline Operators Committee (AOC) will provide insight into the problems currently faced in managing passenger identity, their joint vision for the future and the roadmap for identity management and the use of biometrics at London Heathrow Airport. This will include detail on the extensive collaboration between airlines, government authorities and the airport as well as the emerging learning from demonstrators and early deployments in the live passenger environment.

Audience will learn: