Speaker Biograghy: Eugene is the Lead Designer for Passenger Experience within the Chief Technical Office at Heathrow Airport. His remit includes identity, biometrics, security and commercial projects. He has over 20 years' IT and commercial experience gained globally in small, medium and multinational organisations.


Day 1 - 20 March
Session: Technology: Passenger Journey

14:00 - 14:30 - Unlocking identity management at London Heathrow Airport
Synopsis: Heathrow Airport Ltd and the Heathrow Airline Operators Committee (AOC) will provide insight into the problems currently faced in managing passenger identity, their joint vision for the future and the roadmap for identity management and the use of biometrics at London Heathrow Airport. This will include detail on the extensive collaboration between airlines, government authorities and the airport as well as the emerging learning from demonstrators and early deployments in the live passenger environment.

Audience will learn:

• The anticipated benefits for passengers, airlines/airports and aviation security
• Heathrow’s overarching approach to identity management
• The benefits of a collaborative approach involving airlines, airport and government stakeholders throughout
• Learning from Heathrow’s programme of biometric trials and deployments to support identity management
• How the passenger journey and associated processes will adapt and improve